FAQ & Terms
How do I contact Customer Services?
Where can I find your Terms and Conditions?
Where can I find the YouTube Terms of Service?
Do you store any credit or debit card details on your website?
We do not store any credit or debit card details on our servers.
Payment is handled via third-party providers, such as Amazon, PayPal and Shopify, and they will only save your card details if you choose to create an account.
When will I receive my order?
Orders placed before 4pm Monday to Friday will be shipped the same day. Various factors can impact the time it takes for an order to be delivered,
however most orders are delivered in 1-2 days.
What if I've changed my mind and wish to cancel my order?
When purchasing goods or services from Newarc via our website, you are protected by the
UK Consumer Protection (Distance Selling) Regulations 2000, which provides a cooling-off period of 7 working days after your order is placed.
Should you wish to cancel your order during this time, please request a Goods Return Number (GRN) via email to
. In order for a full refund of the value of the goods to be provided,
you will need to ensure the products are unused, unopened and returned to us in as-sold condition.
What should I do if my goods are damaged on arrival?
Newarc request that all consignments are thoroughly and properly examined upon receipt, prior to you signing acceptance of delivery.
Please notify any damage on the courier's consignment note, as it is difficult to rectify carrier damage if deliveries are signed for as "received in good condition".
Please notify Newarc of any incorrect, damaged or missing items by email to
, within 24 hours of receipt and we will endeavour to rectify the problem in the minimum possible time.
Claims for damages accompanied by a 'clean' POD, or not advised within the 24 hour notification period, will not be upheld.
How do I arrange a return?
Please email details to firstname.lastname@example.org
and we will provide you with a
Goods Return Number (GRN). The GRN must be clearly displayed on the outside of the packaging of the goods sent back
to our warehouse or they may not be accepted. The GRN is valid for a period of 30 days;
failure to return goods in this time may result in this authorisation expiring.
What if I need to discuss anything else with you?